Empathy is the new black

And by black I mean the color of the souls of everyone who are glued to their device (myself included).  In order to continue the evolution in our relationship with technology, organizations will need to deeply and holistically embrace empathy as the North Star for their business models, not just their marketing.

big data is going to drive user engagement

When I say big data I am not referring to the size of the data. Though the ability to store and own petabyte, exabyte, zettabyte, yottabyte’s worth of information is dropping in capital and operational costs,